Harvard Pilgrim Selects PaySpan for direct e-premium, HIE payments


Top private health plan to use PaySpan’s Patient Centered Financial Home framework

ATLANTA – October 28, 2014PaySpan®, Inc., a leading provider of health care reimbursement and payment automation, today announced that Harvard Pilgrim Health Care has selected the PaySpan Patient Centered Financial HomeTM (PCFHTM) framework to enable electronic premium payments for individuals purchasing the company’s plans directly and through Health Insurance Exchanges (HIEs).

Harvard Pilgrim is a not-for-profit health services company serving members throughout Massachusetts, New Hampshire, Maine and Connecticut. It has been named the number one private health plan in America for 10 years in a row by the National Committee on Quality Assurance*. Harvard Pilgrim chose to start with premium collection because it is the launch point for member engagement and loyalty programs within the PCFHTM framework.

“Harvard Pilgrim has an outstanding reputation as a leader and an innovator among health care payers,” said Bill Nordmark, PaySpan’s SVP of Payer Economics. “They are focused on building healthy communities by encouraging their members to make lifestyle changes and take full advantage of their plan benefits. Incorporating PaySpan’s premium collection solution to simplify the financial management component of membership is in line with this mission. We are proud to help them bring this new benefit to their members.”

The Harvard Pilgrim premium collection solution will go live in Q4 2014.

“PaySpan’s solutions allow us to offer a streamlined member experience and provides a platform to drive greater innovation,” said David Querusio, Director of eBusiness Architecture at Harvard Pilgrim. “With PaySpan, we believe we can increase the value members receive from Harvard Pilgrim, allowing us to deliver a positive brand experience that will increase member satisfaction and loyalty.”

About Harvard Pilgrim HealthCare

Harvard Pilgrim Health Care is a not-for-profit health services company serving more than one million members in New England. Founded in 1969, the health plan has built its reputation on pragmatic innovation with a goal of lowering costs, improving care and enhancing the overall member experience. Harvard Pilgrim is known for its excellent clinical programs, customer service, health improvement strategies and innovative tools that offer consumers greater transparency and empower them to make better decisions about their health care.

Harvard Pilgrim is the No. 1 private health plan in America, again, according to an annual ranking of the nation’s best health plans by the National Committee for Quality Assurance (NCQA). Harvard Pilgrim is the only private health plan in the nation to be named No. 1 for 10 consecutive years*.

* NCQA’s Private Health Insurance Plan Rankings, 2011-14, HMO/POS. NCQA’s Health Insurance Plan Rankings 2010-11 – Private. U.S.News/NCQA America’s Best Health Insurance Plans 2005-2009 (annual). America’s Best Health Insurance Plans is a trademark of U.S.News & World Report. NCQA The State of Health Care Quality 2004.

About PaySpan

With more than 25 years of payments expertise, PaySpan® is a trusted source of innovative health care reimbursement solutions that are Empowering the Healthcare Economy® for health plans, providers, members and banks. PaySpan’s solutions enable stakeholders to interact across communities, conduct commerce, capture value, instill trust and use reimbursement currency strategically. PaySpan’s customers comprise an elite array of industry leading payers, providers and solution partners spanning the health care reimbursement spectrum. Its Patient Centered Financial HomeTM framework helps payers engage consumers in managing the financial responsibility of their health care benefits, creating an environment of improved patient value and engaged consumer financial responsibility. For more information, visit .