Solutions for Consumers

Offer Positive Payment Experiences

A study showed that 95% of consumers would make their healthcare premium and responsibility payments online if offered and 85% want a consumer-focused payments experience.

Payspan is in the business of engaging consumers.

Whether you are a health plan seeking to increase payment collections from members who want more digital interactions or a provider seeking payments from patients now responsible for a third of the costs – we are in the business of providing positive payment experiences for your consumer clients.

The Payspan approach leverages the payments function as a foundation from which to build lasting, positive relationships that lead to satisfaction and engagement, and drive revenue for health plans and providers.

Our member/patient engagement solutions deliver:

• An easy-to-use, online interface with flexible payment options
• Payment plans, Autopay and future settlement arrangements
• A multilingual online payment feature supporting 26 different languages
• Integrated voice response (IVR) capabilities with multilingual options
• A clear understanding of payment responsibility
• A branded, white-label solution that stands alone or integrates with your existing portal
• Engagement of patients in care gap closures and quality care

Visit our Payers or Providers sites to learn more about our solutions.

Learn more about Payspan’s Solutions

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