About Payspan

Payspan, now part of Zelis, offers payment solutions for health plans and providers seeking to increase provider adoption of electronic payments, engage patient-members, and accelerate quality care.
Our solutions reduce costs, drive revenue, and help boost Star Ratings and HEDIS scores by leveraging the largest multi-payer, provider-centric electronic payment network as a foundation to:

  • Transition providers to paperless payments and remittances with provider enrollment best practices
  • Collect patient-member payments sooner and more efficiently through positive payment experiences
  • Facilitate care gap closures by enabling providers and health plans to exchange quality information over the electronic payment network

Payspan offers the largest healthcare-focused, provider-centric electronic payment network with 600+ health plans, 100 million+ members and 1.3 million provider payees.
We have achieved EFT adoption rates up to 99% for both regional and large health plans, and we guarantee 100% adoption with the implementation of our provider enrollment best practices.

With nearly four decades of experience and industry presence, our knowledge of reimbursement solutions and market requirements has made us the top choice for leading payers, providers and consumers across the United States. We take immense pride in being the pioneers and torchbearers of healthcare payment solutions that guarantee results, and consistently exceed expectations. 


We’re now part of Zelis, a company transforming the business of healthcare. Learn More. 

We Simplify Healthcare Payments

Payspan Leadership


Rob Pinataro

Chief Executive Officer

Rob joined Payspan in 2015 to lead the Company’s execution of growth and expansion strategies. Rob has previously served in the roles of chief operating officer, chief service officer and general manager for Fortune 500 and privately held SaaS companies. He has experience in supply chain automation, benefit/consumer-driven healthcare administration, and online banking and payments.


Michael Lawley

Chief Information Security Officer

Michael joined the team in 2022 to lead Payspan’s technology and data security. He brings over 20 years of experience in digital technology, security, and program management. Most recently, he served as CISO for Specialty Companies at Centene where he acted as security lead on multiple acquisitions in addition to his daily role. Prior to that, he held leadership positions at multiple healthcare organizations driving technology and security strategies with successful outcomes.


Gigi Thorakos

VP, Payer Client Services

Gigi joined Payspan in 2007 and has served in a variety of roles in sales operations, implementations and client relationship management. She brings more than 20 years of experience in the healthcare industry to her current position leading Payer Client Services.


Mark Chapman

President And CFO

Mark joined Payspan in 2018 to lead sales and marketing, customer service and finance. He brings over 25 years of entrepreneurial, operational and financial leadership to Payspan, including C-level positions with leading technology and SaaS companies. Throughout his career, he has raised more than $500 million in buy-out, equity, debt and mezzanine financing for his companies.


John Horton

SVP, Finance And Administration

John joined Payspan in 2002 and has over 23 years of experience in healthcare. He has served in numerous leadership positions within the accounting and finance areas during his time with Payspan, including interim CFO from 2011 to 2013. He currently manages the day-to-day financial operating activities.


Lidia Klemetsrud

VP, Project Management Office

Lidia joined Payspan in 2007 and has over 15 years of progressive leadership experience in business and project management. She currently leads the Project Management Office (PMO), which is responsible for companywide project execution, including standardization and efficiency.


Dave Neuman

Chief Technology Officer

Dave joined Payspan in 2022 as Chief Technology Officer (CTO). Previously, Dave served as CTO for Milliman HealthIO. He spent his time building and leading high-performing product engineering teams to develop innovative solutions that solve the challenges his customers faced. Prior to that, he held multiple leadership roles in product management, software engineering, sales, and marketing.


Sakia Robertson

SVP, Client Services

Sakia joined Payspan in 2016 to lead the company’s provider and member services team. She brings more than 15 years of retirement financial services and health and welfare customer service experience to Payspan.


Jennifer Bairan

Sr. Director, Human Resources

Jennifer joined Payspan to lead Human Resources. She brings over 10 years of experience providing guidance and leadership to senior managers in startup, growth and stable organizations. She has experience in various industries including professional services, technology and trades/industrial.